FAQ

Frequently Asked Questions

Find answers to the most common questions below. If you need to contact us for further details, please do so via info@nationalpartysupplies.com.au.

Is there a minimum order size?

No

How do I track my order?

After placing your order, you will then be sent an email with a link to our tracking system. From there you will be able to track your order from packing through to delivery.

How long will my order take to arrive?

Orders will generally arrive between 5 & 10 working days from the order being placed. In some instances where shipping is to a remote location, or bulky items are involved, shipping times may be longer. If personalised orders are placed, time needs to be allocated to create your piece in which shipping times can vary significantly. For such cases, we will contact you to advise of an estimated timeframe. If you have a special occasion, we encourage you to contact us to ensure we can meet your expectations.

How do I use a promotional code?

If you have a promotional code, please enter this into the Promotion Code area at check out.  Promotion codes cannot be added after your order number is issued and cannot be used in conjunction with any other offers.

Do you ship internationally?

Yes we can, however international orders are not available at our $9.95 flat rate shipping charge. Please contact us via info@nationalpartysupplies.com.au to discuss options.

Can I pick up my order?

No, National Party Supplies is an online only retailer.

How do I know if products are in stock?

National Party Supplies works closely with suppliers to ensure stock levels are maintained at a level appropriate to fulfil order requirements. We aim to have our website updated daily, but it is inevitable that some products run low, are discontinued or are on back order. If an item you have ordered is not currently available and this is not evident when you place the order, we will contact you to discuss a remedy.

Do I need to be at home when my order is delivered?

When placing an order, we will ask you to provide instructions should you not be home at the time of delivery. If no instructions are provided, our Couriers will attempt to deliver your order twice. If they cannot deliver your order, the order will be left at the nearest depot and you will need to collect your order.

How can I pay for my order?

National Party Supplies accepts payments via Visa and MasterCard.

What currency are the prices on your website?

All prices are in Australian Dollars.

Do your prices include GST?

Yes.

Are online transactions secure?

National Party Supplies uses third party payment gateways that comply with Payment Card Industry Data Security Standards (PCI DSS) meaning we do not collect or store your credit card data. Details are submitted from the customer’s device to the payment gateway servers over a secure connection using the latest data encryption technology.

Do you share my personal information with anyone?

No. National Party Supplies does not supply any personal information to a third party, unless required by law. We may from time to time send you information about special offers, sales & promotions. However, you are always able to unsubscribe to our mailing list.

Can I order by phone? 

No, all orders must be placed online.

Do you offer samples?

No.

How do I contact National Party Supplies?

We would love to hear from you! The easiest & quickest way to contact us is by emailing us at info@nationalpartysupplies.com.au or send us a message through our Facebook page. We monitor both 7 days a week.

I’m a wholesaler.  Can I partner with National Party Supplies?

National Party Supplies is always interested in talking to suppliers that offer unique, quality products. We encourage you to get in contact with us to discuss partnership opportunities at info@nationalpartysupplies.com.au.